The problem is usually caused by firewall or antivirus software. Windows automatically installs and enables firewall. Make sure that port TCP 5444 is open on student computer firewall.
You can try to temporary disable a firewall on student computer to see if this solves the connectivity problem.
You can read more about enabling ports on Windows Firewall here: https://support.microsoft.com/en-us/windows/firewall-and-network-protection-in-the-windows-security-app-ec0844f7-aebd-0583-67fe-601ecf5d774f
Note that you may have more firewalls installed. Some antivirus software automatically install the firewall. In this case you have to open port on all firewalls.
If you are still facing problems try to use IP instead of hostname when adding student computer to the console.
Recorded files are located on student computer in \dr subfolder where agent is installed.
When our software become more popular, a lot of antispyware and antivirus programs started to recognize it as dangerous.
Our software does not open any secret doors or anything similar - it just allows you to monitor other computers and this is enough for antivirus and antispyware software production companies to flag it as dangerous.
The only way to avoid this is to put our software on exclusion list.
The easiest way to monitor students over the Internet is to use Cloud Connection. It is useful for remote learning, home computers, or classrooms that are not on the same local network.
Install the Agent on student computers, configure Cloud Connection, and then add those computers to the teacher console. You do not need to manually configure router rules for normal Cloud Connection use.
If your school already uses VPN, the teacher console and student computers can also work through VPN because the computers behave like they are on the same school network.
The "Not authenticated" status (a lock sign) indicates that the password entered during agent installation is not the same as password used when adding the student computer in the console.
We suggest that you choose Properties in the console (for specific student computer - click right mouse button) and enter the password again.
You can also check the agent's passwords by opening agent configuration utility using your password.
If you forgot your agent's password, please uninstall agent using our installation package and install it again.
Sometimes problem appear because of console's configuration file corruption. In such case you will have to delete the following folder (and add computers again):
C:\ProgramData\Classroom Spy Pro\config
Permanent licenses are one-time payment licenses for local network monitoring. Cloud licenses are subscription-based and are used when monitoring over the Internet is needed.
Yes, we accept Purchase Orders. Please send us a message where you mention the number of licenses you want to purchase, and we will send you detailed information on how to send a PO.
You can access the online manual here: /help/
Help for mobile devices is here: /help-mobile/
Use Remote Screens to see live thumbnails of selected student computers. It helps the teacher find students who are off task, stuck, or using the wrong application.
Use Tools and Restrictions. Select student computers and choose Lock computer or Blank Screen. This is useful when students should listen to instructions instead of using their computers.
Use Applications and Processes to view open programs, close unwanted applications, and add programs to the blocking list for future lessons.
Use Internet Control to block selected websites, allow only approved websites, redirect the browser to a selected page, or close browsers that open blocked websites.
Use Share Desktop to show the teacher screen on selected student computers. This is useful for demonstrations, presentations, and step-by-step classroom instructions.
Yes. Use Desktop Recorder to record student screens and keep proof of activity for later review. Recording can be started manually or by schedule.
Use Reporting to review user activity, application usage, visited websites, and keystrokes when these logs are enabled.
Yes. Use File Manager to copy lesson files to selected student computers and collect completed files or logs back to the teacher computer.
Yes. Use the ChromeOS / Chromebook setup guide. Chromebook monitoring requires the Classroom Spy Pro ChromeOS Agent and correct extension configuration.
Yes. The mobile app works as a teacher console for iOS and Android. It can monitor and control student desktop computers where the Agent is installed.
Classroom Spy Pro can be used in a GDPR-compliant way, but GDPR compliance depends on how the school or organization configures and uses the software. The school decides why student monitoring is needed, which features are enabled, who can access collected data, how long data is kept, and how students, parents, and staff are informed.
Classroom Spy Pro is an on-premises classroom monitoring and collaboration tool. The student module is installed on student computers and sends monitoring information directly to the teacher Console through an encrypted application protocol. Data is processed inside the school environment and is displayed in the teacher Console.
Classroom Spy Pro does not automatically store personal data by default, but some features can be enabled to keep records for later review. Data can be stored on the Console computer in C:\ProgramData\Classroom Spy Pro\data and on the student computer in the Agent installation folder, by default C:\Program Files\Classroom Spy Pro.
The product can process or store computer name and logon name automatically. Optional features can process or store screen captures, accessed URLs and page titles, audio captures, keyboard captures, running application and process information, copied files, installed application information, WLAN profiles, Outlook profiles, and computer user account information.
Some of this information can include personal data or sensitive information. Screen capture, audio capture, keyboard capture, file capture, and profile information should be handled carefully because they may contain private or sensitive content. Schools should document what is collected, why it is collected, who can access it, how long it is stored, and how it is deleted.
For GDPR transparency, students and other affected users should be clearly informed when monitoring is used. The school privacy notice or acceptable use policy should explain what monitoring can happen, why monitoring is needed, when monitoring is active, what data may be stored, who can access the data, and how long the data is kept.
GDPR data subject rights must be handled by the school or organization using the software. This includes the right to be informed, right of access, right to rectification, right to erasure, right to restrict processing, right to data portability where applicable, right to object, and rights related to automated decision making. Classroom Spy Pro does not make automated decisions or create automated profiling decisions by itself.
Consent is not normally required for every monitored student according to the Classroom Spy Pro GDPR document, but clear notification is required. The correct lawful basis must be decided and documented by the school, data protection officer, or legal adviser. The lawful basis may relate to education tasks, legitimate interests, safeguarding, security, compliance, or other school obligations.
The GDPR document also explains that the provider of Classroom Spy Pro is not normally the data controller or data processor after the product is installed, because monitoring data is stored locally on the school computers. The school controls the monitoring purpose, configuration, access, retention, and deletion.
Download GDPR compliance document (PDF)
This FAQ is informational only and is not legal advice. Schools should confirm their GDPR policy, lawful basis, privacy notice, and retention rules with their data protection officer or legal adviser.
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