CONTENTS

Find answers on most common questions


What should I do if I can't see remote screens?

The problem is usually caused by firewall or antivirus software. Windows automatically installs and enables firewall. Make sure that port TCP 5444 is open on remote computer's firewall.

You can try to temporary disable a firewall on remote computer to see if this solves the connectivity problem.

You can read more about enabling ports on Windows Firewall here:

http://windows.microsoft.com/en-us/windows/understanding-firewall-settings#1TC=windows-7

 

Note that you may have more firewalls installed. Some antivirus programs automatically install the firewall. In this case you have to open port on all firewalls.

If you are still facing problems try to use IP instead of hostname when adding computer to the console.


Where recorded MPEG files are stored?

MPEG files are located on remote computer in \dr subfolder where agent is installed.

You can choose to download recordings to the console. In such case you need to select option Download recordings to console.


My Antivirus or Antispyware detected your application as dangerous.

When our application become more popular, a lot of antispyware and antivirus programs started to recognize it as dangerous.

Our application does not open any secret doors or anything similar - it just allows you to monitor other computers and this is enough for antivirus and antispyware production companies to flag it as dangerous.

The only way to avoid this is to put the application on exclusion list.

 

How to use the application over the Internet?

You need to have a Cloud account and a Cloud license to monitor computers over the internet.

See chapter Install in the Cloud (Monitoring over the Internet)

 

What indicates the Lock on the computer icon?

This status indicates that the password entered during agent installation is not the same as password used when adding the computer in the console.

We suggest that you choose Properties in the console (for specific computer - click right mouse button) and enter the password again.

You can also check the agent's passwords by opening agent configuration utility using your password.

If you forgot your agent's password, please uninstall agent using our installation package and install it again.

Sometimes problem appear because of consoles configuration file corruption. In such case you will have to delete the following folder (and add computers again):

 

C:\ProgramData\Classroom Spy Pro\config\users

 

Is the license permanent or it expires?

Regular license for local network is permanent. It never expires. You don't need to renew the license.

Cloud license for monitoring computers over the Internet is subscription based and it expires.

 

Can I order using Purchase Order (PO)?

Yes, we accept Purchase Orders. Please send us a message where you mention the number of licenses you want to purchase, and we will send you detailed information on how to send a PO.

 

Where is the online manual?

You can access the online manual here:

https://ClassroomSpy.com/help