How to purchase this software?
We sell this software worldwide using our secure online store where you can select various payment methods like a credit card, PayPal, wire transfer...
The secure online store is available here:
Can I order this software using Purchase Order (PO)?
Yes, we accept Purchase Orders.
Please send us a message where you mention the number of licenses you want to purchase, and we will send you detailed information on how to send a PO.
What should I do if I can't see student screens?
The problem is usually caused by firewall or antivirus software.
Windows automatically installs and enables firewall.
Make sure that port TCP 5444 is open on student computer firewall.
You can try to temporary disable a firewall on a student computer to see if this solves the connectivity problem.
Note that you may have more firewalls installed. Some antivirus software automatically install the firewall. In this case you have to open port on all firewalls.
If you are still facing problems try to use IP instead of hostname when adding student computer to the console.
I see "lock sign" on a computer icon?
The "Not authenticated" status (a lock sign) indicates that the password entered during agent installation is not the same as the password used when adding the student computer in the console.
We suggest that you choose Properties in the console (for specific student computer - click right mouse button) and enter the password again.
You can also check the agent's passwords by opening agent configuration utility using your password.
If you forgot your agent's password, please uninstall the agent using our installation package and install it again.
Sometimes problem appears because of the console's configuration file corruption. In such case you will have to delete the following folder (and add computers again):
C:\ProgramData\Classroom Spy Pro\config
Please note that folder C:\ProgramData is hidden. You need to type it into Windows Explorer.
My Antivirus or Antispyware detected your software as dangerous
Our software does not open any secret doors or anything similar - it just allows you to monitor other computers and this is enough for antivirus and antispyware software production companies to flag it as dangerous.
The only way to avoid this is to put our software on exclusion list.
How to use our classroom management software over the Internet?
To monitor your students over the Internet (e.g. during remote learning) you need to use a Cloud Connection.
You can read more about Cloud Connection here:
Where are stored desktop recordings (JPG, MKV, MPEG)?
Desktop recording files are saved on the monitored computer in the \\dr subfolder under Agent installation folder.
You can also configure download and archive behavior from Desktop Recorder settings:
Is software license permanent or it expires?
We offer permanent (one-time payment) and subscription-based Cloud licenses.
The permanent license can be used to monitor students in your local network (LAN, WLAN, VPN).
Cloud licenses additionally allow monitoring over the Internet.
Where is the online manual?
You can access the online manual here:
How do I set up classroom management software quickly?
Use the quick start guide and then follow the full console setup guide.
How do I monitor student screens in real time?
Use the Remote Screens tab to view live thumbnails, change refresh rate, and monitor multiple computers.
Activity Monitoring (Remote Screens)
How do I remotely control student computer keyboard and mouse?
Start a Remote Desktop Control session from computer object menu, then use keyboard and mouse inside the control window.
How do I block websites on student computers?
Use Internet Blocking to apply allow-list or block-list website policy and set blocked-page behavior.
How do I block applications and processes?
Use Applications and Processes view to see running apps and create allow or block rules.
Applications and Processes Help
How do I record student screens and audio?
Use Desktop Recorder for screen recording and Audio Recorder for microphone/speaker capture and live listening.
How do I send files or collect logs from student computers?
Use File Manager tabs to send files, collect files, delete files, or copy files on student computers.
How do I apply classroom monitoring tools and computer restrictions?
Use Tools and Restrictions to run immediate actions, persistent restrictions, and daily time limits.
How do I use mobile student monitoring on iOS and Android?
Follow the mobile help guide to install agent, add computers, view screens, run tools, and start remote control from phone/tablet.
How do I run remote terminal commands?
Use Terminal to run CMD, PowerShell, or Bash commands on student computers.
How do I view system information reports?
Use System Info to open hardware, software, network, and inventory details for a selected computer.
Which feature should I use to check all student screens during a lesson?
Use Remote Screens. It shows live thumbnails of selected student computers, so the teacher can quickly see who is following the lesson, who needs help, and who is off task.
Remote Screens and Activity Monitoring Help
How can I lock or blank student screens while I explain something?
Use Tools and Restrictions. Select the student computers, then use Lock computer or Blank Screen. This is useful when students should look at the teacher instead of working on computers.
How can I open the same lesson website on student computers?
Use Tools and choose Open Website or Document. The console opens the selected website or document on all selected student computers.
How can I stop games, chat apps, or other distracting programs?
Use Applications and Processes to see running programs and close them. If the same program should be blocked in future lessons, add it to the blocking list.
Applications and Processes Help
How can I block distracting websites during class or exams?
Use Internet Control to block websites by list, allow only approved websites, redirect browsers to a selected page, or close browsers that open blocked websites.
How can I show my screen to all students?
Use Share Desktop. A teacher can share the teacher screen with selected student computers for demonstrations, step-by-step instructions, and presentations.
Can I show one student screen to the class?
Yes. Use Share Desktop to share a selected student screen with other student computers. This is useful when a student has a good solution, a common mistake, or a result that should be discussed with the class.
Can I keep recordings of student activity for later review?
Yes. Use Desktop Recorder to record student screens. It can be useful when the teacher needs proof of student activity, wants to review computer lab work, or needs to check what happened after class.
How can I control how much space recordings use?
In Desktop Recorder and Audio Recorder, use longer recording intervals, screen-change recording, file-size limits, automatic download, and delete-old-recordings settings.
Desktop Recorder Storage Settings
Audio Recorder Storage Settings
How can I review student activity after class?
Use Reporting. Reports can show user activity, used applications, visited websites, and captured keystrokes when those logs are enabled.
Student Activity Reporting Help
Can I send lesson files to selected student computers?
Yes. Use File Manager to copy files from the teacher computer to selected student computers. You can also collect completed files or logs back from student computers.
What should I do when automatic computer scan does not find all computers?
Check that the teacher computer and student computers are on the same network, that the Agent is installed, and that firewall access is allowed. If a computer is still not found, add it manually by IP address or computer name.
Install Agent and Add Computers Help
Can I monitor Chromebooks in the classroom?
Yes. Use the ChromeOS / Chromebook setup guide. Chromebook monitoring requires the Classroom Spy Pro ChromeOS Agent and correct extension configuration.
Can I monitor students who use Remote Desktop or terminal server sessions?
Yes. Use the RDP setup guide. This is useful when students connect to a Windows server instead of using separate desktop computers.
RDP and Terminal Services Help
Is Classroom Spy Pro GDPR compliant?
Classroom Spy Pro can be used in a GDPR-compliant way, but GDPR compliance depends on how the school or organization configures and uses the software. The school decides why student monitoring is needed, which features are enabled, who can access collected data, how long data is kept, and how students, parents, and staff are informed.
Classroom Spy Pro is an on-premises classroom monitoring and collaboration tool. The student module is installed on student computers and sends monitoring information directly to the teacher Console through an encrypted application protocol. Data is processed inside the school environment and is displayed in the teacher Console.
Classroom Spy Pro does not automatically store personal data by default, but some features can be enabled to keep records for later review. Data can be stored on the Console computer in C:\ProgramData\Classroom Spy Pro\data and on the student computer in the Agent installation folder, by default C:\Program Files\Classroom Spy Pro.
The product can process or store computer name and logon name automatically. Optional features can process or store screen captures, accessed URLs and page titles, audio captures, keyboard captures, running application and process information, copied files, installed application information, WLAN profiles, Outlook profiles, and computer user account information.
Some of this information can include personal data or sensitive information. Screen capture, audio capture, keyboard capture, file capture, and profile information should be handled carefully because they may contain private or sensitive content. Schools should document what is collected, why it is collected, who can access it, how long it is stored, and how it is deleted.
For GDPR transparency, students and other affected users should be clearly informed when monitoring is used. The school privacy notice or acceptable use policy should explain what monitoring can happen, why monitoring is needed, when monitoring is active, what data may be stored, who can access the data, and how long the data is kept.
GDPR data subject rights must be handled by the school or organization using the software. This includes the right to be informed, right of access, right to rectification, right to erasure, right to restrict processing, right to data portability where applicable, right to object, and rights related to automated decision making. Classroom Spy Pro does not make automated decisions or create automated profiling decisions by itself.
Consent is not normally required for every monitored student according to the Classroom Spy Pro GDPR document, but clear notification is required. The correct lawful basis must be decided and documented by the school, data protection officer, or legal adviser. The lawful basis may relate to education tasks, legitimate interests, safeguarding, security, compliance, or other school obligations.
The GDPR document also explains that the provider of Classroom Spy Pro is not normally the data controller or data processor after the product is installed, because monitoring data is stored locally on the school computers. The school controls the monitoring purpose, configuration, access, retention, and deletion.
Download GDPR compliance document (PDF)
This FAQ is informational only and is not legal advice. Schools should confirm their GDPR policy, lawful basis, privacy notice, and retention rules with their data protection officer or legal adviser.