CONTENTS

Find answers on most common questions


What should I do if I can't see remote screens?

The problem is usually caused by firewall or antivirus software. Windows automatically installs and enables firewall. Make sure that port TCP 5444 is open on remote computer's firewall.

 

You can try to temporary disable a firewall on remote computer to see if this solves the connectivity problem.

 

You can read more about Windows Firewall here:

https://en.wikipedia.org/wiki/Windows_Firewall

 

Note that you may have more firewalls installed. Some antivirus programs automatically install the firewall. In this case you have to open port on all firewalls.

 

If you are still facing problems try to use IP instead of hostname when adding computer to the console.


Why blocking web pages is not working?

On Windows XP, Windows Vista, Windows Server 2003 or Windows Server 2008 you need to install update from this web page:

 

http://support.microsoft.com/kb/971513

 

Update has to be installed on all computers where agent is installed and is necessarily to successfully block web pages on various web browsers.


Where recorded AVI files are stored?

AVI files are located on remote computer in \dr subfolder where agent is installed. Network share for this folder can be created to play those files remotely.


My Antivirus or Antispyware detected your application as dangerous.

When our application become more popular, a lot of antispyware and antivirus programs started to recognize it as dangerous.

 

Our application does not open any secret doors or anything similar - it just allows you to monitor other computers and this is enough for antivirus and antispyware production companies to flag it as dangerous.

 

The only way to avoid this is to put the application on exclusion list.

 

How to use the application over the Internet?

Setup is highly dependent on your network configuration.

If your remote computers have global IP then you can just open used TCP port 5444 on all firewalls and start using the application.

 

If your remote computers are behind the router, then you will need to configure router also (port forwarding, virtual server NAT,... - depends on your network architecture).

 

Agent acts as TCP server. You need to create a new virtual server on your router. Every user needs separate virtual server on different port. All those ports have to be forwarded to different local IP and to port 5444.

 

When this is done you have to add computers to the console. Here you use your global IP or hostname for all computers, but you use different port that is equal to your forwarded port.

 

If you don't have a static IP you can use some free dynamic DNS service like

 

www.no-ip.com

 

where you will receive a domain e.g.

 

your_name.no-ip.biz

 

that can be used instead of IP.

 

A program from www.no-ip.com will automatically update a DNS when your IP is changed.

 

The other more simple solution is to use VPN.

 

Using VPN will solve all problems regarding NAT and dynamic/local IP addresses, since your network will look like a local network even when used over the internet. With Windows XP Professional VPN server is already included.


What Indicates the Lock Icon?

This status indicates that the password entered during agent installation is not the same as password used when adding the computer in the console.

 

We suggest that you choose Properties in the console (for specific computer - click right mouse button) and enter the password again.

 

You can also check the agent's passwords by opening agent configuration utility using your password.

 

If you forgot your agent's password, please uninstall agent using our installation package and install it again.

 

Sometimes problem appear because of console's configuration file corruption. In such case you will have to delete the following folder (and add computers again):

 

{folder where application is installed}\users

 

or (on Windows Vista / Windows 7, 8, 10):

 

C:\ProgramData\Classroom Spy Pro Pro\users

 

Is the license permanent or it expires?

License is permanent. It never expires. You don't need to renew the license.

 

Can I order using Purchase Order (PO)?

Yes, we accept Purchase Orders. Please send us a message where you mention the number of licenses you want to purchase, and we will send you detailed information on how to send a PO.

 

Where is the online manual?

You can access the online manual here:

http://www.ClassroomSpy.com/help